If you can't get to a phone or prefer to chat online, you can connect one-on-one with a Kids Helpline counsellor through WebChat typing with a counsellor!

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Donate Shop. Even when you know the end of life is approaching for a family member or friend, you might not feel prepared. This section covers the practical, emotional and physical issues to expect, and how you can provide comfort and support.

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We all have good days and bad days. Then there are those days when something isn't quite right, you've got something on your mind, or things just seem too much.

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Our friendly counsellors will guide you through it. You can talk about anything!

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You might be feeling sadscared, angry, lonely, or just want to talk to somebody who understands. Your is received by one of our counsellors. Although we usually take longer to respond by compared to phone and WebChatwe try and get back to you as soon as we can.

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If you need a quicker response, the fastest way to is by phone so you can talk to a counsellor almost straight away. This information helps the counsellor understand how best to help you.

Our services

We can give you this information over phone, WebChat or. Our counsellors will help guide you through it. Sometimes it gets busy because lots of young people are contacting at around the same time. The busiest periods are usually after school and in the evening. The fastest way to talk with a counsellor is by telephone.

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WebChat can take longer especially during busy periods. will take the longest time for us to respond up to a week. We are open every public holiday including Christmas Day. Our focus is upon responding to young people between 5 and 25 years old who need our help. We are trained to work specifically with this age group. However anyone is welcome to check out the topics and information we offer on our website. Unless you have an agreement with your counsellor that says otherwise, then absolutely! When you call let the counsellor know that you've ed us so they can figure out how best to support you.

Our service is only for young people residing in Australia. We recommend checking out Child Helpline International to find a service in your country. Mobile phone calls from within Australia to Kids Helpline are free. This care to chat the night away calls from all mobile networks. You can also call from any public phone or landline for free too.

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Kids Helpline counsellors are paid staff. We also have minimum qualification and experience requirements. There are other ways to get involved in supporting Kids Helpline. We gets lots of calls from young people who want to have a chat, tell us a joke, or ask us questions! We understand that you might want to check us out before calling with a personal issue. We take all complaints seriously. If you make a complaint we will investigate it and try to resolve your issue or concern. We sometimes get calls that are abusive or inappropriate. This could include swearing at or threatening counsellors.

Aggressive behaviour toward counsellors is not ok. In situations like this, counsellors will let the person know that the call may be ended if they are not able to talk respectfully.

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If they continue to access the service inappropriately they may have their access limited. Telephone counselling is a type of counselling for emotional support and information that uses audio technology, like a mobile phone or Skype.

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Young people who tell us that telephone counselling is a more in-depth and faster way of talking to a counsellor than WebChat and. Since talking is faster, clearer and more detailed than typing - a lot can be covered in a call. But young people also tell us that telephone counselling can sometimes feel scary to use the first time, especially when they feel overwhelmed or are having trouble putting their thoughts into words.

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Telephone counselling is not a substitute for people needing treatment for complex problems like mental illness and addiction. WebChat counselling is a type of counselling that provides emotional support and information using real-time text communication over the Internet. Young people usually tell us that WebChat counselling is faster and more in-depth than because typing happens in real-time.

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Young people also like that they can take their time to think about and type their responses. They also say that it feels more private and safer than telephone because no-one including the counsellor can see or hear them. However, WebChat is slower than telephone counselling, so less is covered in a session. Young people tell us that talking via text can sometimes lead to misunderstandings because it is harder to explain things over text. WebChat counselling is not a substitute for people needing treatment for complex problems like mental illness and addiction.

Frequently asked questions

counselling is a type of counselling that provides emotional support and information using forth-and-back text communication over the Internet, like Gmail and Yahoo. Young people usually tell us that they like counselling because they can take their time to think about and type their responses, more than they can over WebChat. They also say that it feels more private and safer than telephone counselling because no-one including the counsellor can see or hear them. However, counselling is slower than WebChat and telephone counselling because it can take days or longer to receive a response.

Suicide call back service is a nationwide service providing 24/7 telephone and online counselling to people affected by suicide.

Because of these reasons, callers usually get the most out of counselling when they focus on one problem at a time and have a goal for the session. counselling is not a substitute for people needing treatment for complex problems like mental illness and addiction.

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We offer phone, WebChat, and counselling. There are many similarities between Kids Helpline and face to face counselling, but there are also some important differences. Face to face counselling is usually considered the most effective form of support for a few reasons. Talking about problems is usually quicker and more detailed information can be shared, which means there is more understanding about what is happening and what can help.

Counsellors can better notice what someone is feeling and experiencing, which helps people feel more understood and supported. More specialised interventions can be used that would be hard to explain, show, or do over text or telephone — especially for people struggling with mental illness and addiction. Face to face counselling may also seem less private and safe for care to chat the night away in some situations.

For these reasons, young people usually tell us that they like counselling at Kids Helpline because it is free, available any time, feels more private and safer than face to face, and the counsellors are very friendly. Counselling at Kids Helpline can help in lots of different ways.

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We understand that no two people are the same, and what works for one person might not work for you. Yes, you can. If you wish to continue counselling then we recommend talking to the counsellor by yourself so that you can have the time and privacy to get the best out of the session.

More information

Kids Helpline counsellors are University qualified and trained to work with young people across a range of issues and presentations. Kids Helpline counsellors are paid staff and not volunteers.

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Yes, you can! When you start talking to a counsellor, let them know you have a preference for a male or female counsellor. They will check to see if there is somebody available to talk with you. If not, they might invite you to try calling again later. We can arrange a translating and interpreting service for you. Just ask us when you call or get someone to help you tell us what you need.

Yes, you can request care to chat the night away specific counsellor when you call! You might exchange names with a counsellor you spoke to and ask if you can talk to them again. Next time you call, simply ask the first person you speak to if your counsellor is available to talk. This can happen sometimes! Telephone, internet, and IT problems can occasionally get in the way. If this happens, please try contacting us again so we can help you.

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